Frequently Asked Questions
Everything you need to know about shopping with Always Alice
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Processing time at our warehouse generally takes 1-2 business days before the package is handed to the carrier.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
Do you offer international shipping?
Yes, Always Alice ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your destination and local customs regulations.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of the order being placed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay or Klarna.